Contact and Grievance Information

Contact the Xfitconnect Support Team for account, privacy, payment, refund, safety, or service-related assistance.

Support

Email: support@xfitconnect.com

When contacting support about a payment, include your account email, event or challenge name, order or payment reference, transaction date, and a concise description of the issue. Do not send complete card numbers, banking passwords, one-time passwords, or other authentication credentials.

Grievances

Send a grievance to support@xfitconnect.com with the subject line Grievance. The Xfitconnect Support Team will acknowledge and route the matter to the appropriate person for review.

Business address

Organizer-related matters

For an event or challenge operated by a third-party organizer, use the organizer contact information displayed in Xfitconnect for questions about scheduling, participation, fulfilment, direct payments, or organizer-managed refunds. Xfitconnect may assist with reasonable follow-up where appropriate.