Refunds And Cancellations
Refund and cancellation rules depend on the challenge, event, organizer, and payment type.
Online Payments Through Xfitconnect
If you paid through Xfitconnect, contact the organizer or support using the help information shown in the app.
Refunds may depend on:
- event or challenge policy
- start date
- organizer approval
- payment provider processing time
Direct Organizer Payments
If you paid the organizer directly, the organizer handles refunds outside Xfitconnect.
Use the organizer contact details and payment instructions shown on the challenge or event.
Cancellations
If an event or challenge is cancelled, the organizer should provide the next steps.
Check:
- app notifications
- event or challenge details
- organizer messages
- email updates, if enabled
Suggested Images
- organizer contact area
- payment status area
- cancellation notice example